Employment Opportunities

Back Up Retail Customer Service Sales Representative

  • Job Tracking ID: 512507-608376
  • Job Location: Madison, WI
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Part-Time/Regular
  • Date Updated: April 02, 2018
  • Years of Experience: Any
  • Starting Date: May 1, 2018

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Job Description:



I. Position: Backup Retail Customer Service Sales Representative (MDS)


II. Status: Part-Time, Non-Exempt


III. Reports to: Lead Retail Customer Service Sales Representative (MDS)


IV. Position Summary: Responsible for sales, donations, equipment collection and inventory management at the Wauwatosa Area retail store. This position is responsible to assist to meet the retail store sales goals and operation of the retail outlet. Will work primarily out of the Madison Store with occasional travel to the Wauwatosa store as needed.


V. Position Expected Hours of Work: There may be some variability in the weekly schedule, but, typical hours will be M, T, W, F 10:30am - 4:30pm., Thursday 12:00pm - 6:30pm (1/2 hour lunch at 1:30pm. Monday prior to the 3rd Saturday of the month 10:30am - 2:30pm

There will be one 15 minute paid break, but no lunch due to the limited hours.


VI. Essential Functions of the Position:



  1. Solicit sales appointments.
  2. Sell and obtain donations for wheelchairs and other medical devices.
  3. Accurate cash handling.
  4. Provide telephone and walk-in reception.
  5. Meet with customers to match their equipment needs.
  6. Process orders and enter transaction information into database.
  7. Secure social media/marketing stories from customers.

Promotion of retail store to community:


  1. Provide program information to recipients and donors.
  2. Develop and maintain relationships with organizations who purchase and donate equipment to the Mobility Store.
  3. Recruit, coordinate, and train volunteers to this position.


Sales Reporting/Office Administration:


  1. Maintain an organized retail sale and office.
  2. Update and review daily update.
  3. Ensure all monthly data is collected to Assistant Store Manager.
  4. Operate office equipment: computers, fax machine, phones, and calculator.
  5. Maintain office records including copies of deposits, inventory, call log, sales statistics and sales.
  6. Perform accurate daily banking reconciliations.
  7. Create and maintain reports and spreadsheets as requested.
  8. Provide research for pricing.
  9. Import customer in Constant Contact.
  10. Develop and submit content for social media and other publications as directed.


Inventory Management:


  1. Collect, receive and organize inventory including pushing power wheelchairs, scooters, and other heavy equipment (150+ lbs.).
  2. Drive company vehicle.
  3. Assist in completion of quarterly and year-end inventory count.
  4. Hand clean inventory as needed.
  5. Charge batteries as needed.


The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.


Experience and Skills:


I. Professional Qualifications:


  1. Experience with persons who are elderly and/or disabled.
  2. Occupational or physical therapy experience is a plus.
  3. Experience working in retail sales.
  4. Good people and selling skills.
  5. Computer experience with Word, Excel, Access and web applications.
  6. Prior experience with understanding of basic business financial transactions.
  7. Experience in selling medical devices a plus.
  8. Able to maintain a flexible work schedule.
  9. Ability to lift at least 40 lbs. and push 250+ pounds.
  10. Valid driver’s license and reliable transportation (Must be insurable/meet vehicle insurance company standard).
  11. Mechanical aptitude.

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