Employment Opportunities

Representative Payee Coordinator

  • Job Tracking ID: 512507-589661
  • Job Location: Milwaukee, WI
  • Job Level: Mid Career (2+ years)
  • Level of Education: BA/BS
  • Job Type: Full-Time/Regular
  • Date Updated: September 01, 2017
  • Years of Experience: 2 - 5 Years
  • Starting Date: September 8, 2017

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Job Description:

I. Position: Representative Payee Coordinator


II. Status: Full Time, Non - Exempt


III. Reports to: ILS Program Director


IV. Position Summary: Supervise programming and direct the day to day functions of the Representative Payee Program, which provides financial management services to people with disabilities. Responsibilities include oversight of all aspects of the program. Assist with the enrollment of individuals in payee services, process Social Security income, identify and help with other assistance applications, develop monthly budgets, provide ongoing financial planning, process payment of bills, maintain financial records, and promote financial independence.


V. Position Expected Hours of Work: There may be some variability in the weekly schedule, but, typical hours are 8:00am to 4:30pm, Monday through Friday, 40 hours weekly. Hours may be adjusted to better meet consumer and program needs. Position is housed and primarily operates out the IndependenceFirst main office and provides services throughout our service area as needed. Some evenings and weekends hours may be expected.


VI. Essential Functions of the Position:

  1. Assures that the day to day activities are conducted in a manner that is timely and accurate to ensure that consumer’s financial needs are being met.
  2. Oversee and maintain records for consumer accounts in compliance with representative payee responsibilities.
  3. In collaboration with the IL Program Director, arranges and assists in audits to meet internal and outside agency requirements.
  4. Ensures individuals obtain and remain eligible for the benefits for which they are entitled such as Social Security Disability Insurance (SSDI), Supplemental Security Income (SSI), Medicare, and Medicaid and assists with appeal processes when benefits are denied, suspended or reduced.
  5. Monitors consumer accounts for incorrect benefit deposits and follow through with corrections.
  6. Oversee transfer and closure of consumer accounts.
  7. Assist individuals with Social Security payee applications and forms.
  8. Update and complete Social Security forms and reports as needed.
  9. Notify Social Security of all consumer status changes.
  10. Reports wages and changes to Social Security.
  11. Assist consumer with developing and implement a budget and revise as needed.
  12. Issue checks to consumers and vendors on a weekly basis or as needed.
  13. Assure payment to creditors based on the consumer’s ability to pay.
  14. Manage the computer program to assure a daily balance of the Representative Payee Account.
  15. Manage consumer files with current and accurate information in regards to rent verifications, release of information, and other debits.
  16. Provide Social Security with annual reporting of consumer’s accounts.
  17. Promote independence by assist consumers with reaching their financial goals.
  18. Provide information on other services provided by the agency and make appropriate referrals.
  19. Receive training necessary to stay well informed on all aspects of benefits and services for persons with disabilities.
  20. Provide presentations and trainings to agencies and/or communities, as assigned.
  21. Provide agency and program required documentation.
  22. Perform all other job duties assigned

Experience and Skills:

I. Professional Qualifications:

       1. Must have a firm belief in consumer control, the independent living philosophy and our agency Vision Statement:


           IndependenceFirst is for full inclusion of persons with disabilities in every aspect of our community and IndependenceFirst commits itself toward this end.

            'Empowerment is part psychological, part social, and part political. It is the process by which individuals define their own problems, find their own voice,      

           develop their own plans, act on their own behalf, and claim their own power.'

           'Empowerment means more than having responsibility, but also having the authority and ability to make one's own choices.'


      2. Bachelor's degree in related field or life experience may be substituted in lieu of, in full or part of academic requirements.

      3. Previous experience working with people with disabilities required

      4. Knowledge of the service system, benefits and entitlements and supports utilized by people with disabilities required

      5. Excellent oral and written communication skills required.

      6. Knowledge of disability rights legislation preferred.

      7. Good computer skills, knowledge of MS Word products, specifically, Word, EXCEL, Outlook, and PowerPoint.

      8. Demonstrated positive attitude, reliability, a self-starter who assumes responsibility when warranted, is conscientious, professional in manner and hard working.

      9. Knowledge of federal, state and community services and funding resources.

     10. Knowledge of disability rights legislation including the ADA, Rehabilitation Act, IDEA, etc.

     11. Transportationally mobile or able to arrange own transportation.

     12. Must be able to work occasional weekends and evening hours.





VI. Work Environment

     1. Work environment is generally performed in an office setting with minimal to moderate noise level.

     2. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.            Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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